We offer a 30-day return policy, granting you the opportunity to request a return within 30 days of receiving your item.
For a return to be eligible, your item must remain in its original condition, unused, unworn, with tags intact, and in its original packaging. A valid receipt or proof of purchase is also necessary.
To initiate a return, kindly reach out to us at email@example.com. Upon acceptance of your return request, we'll provide you with detailed instructions regarding where to send your package. Please note that items returned without prior authorization will not be accepted.
Should you have any queries about the return process, feel free to contact us at firstname.lastname@example.org.
Damages and Issues We advise inspecting your order immediately upon receipt. Should the item be defective, or damaged, or if an incorrect item was received, please inform us promptly. This enables us to assess the issue and rectify it accordingly.
Exceptions/Non-Returnable Items Certain items fall under categories that cannot be returned, such as perishable goods (e.g., food, flowers, plants), custom-made products (e.g., special orders, personalized items), and personal care items (e.g., beauty products). Returns are also not accepted for hazardous materials, flammable liquids, or gases. Should you have any concerns about your specific item, don't hesitate to get in touch.
Regrettably, we cannot process returns for sale items or gift cards.
Exchanges For a prompt exchange, we recommend returning the item and placing a separate order for the new item once the return is approved.
Refunds Upon receiving and inspecting your return, we will notify you about the approval status of your refund. If approved, a refund will automatically be issued to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.